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FAQ
What are the benefits of purchasing via this store?
Purchasing directly from our store ensures you receive official game keys at the best prices, along with exclusive offers and promotions. You also support the developers directly by buying from us!
What age ratings do your games have?
Our games are rated by official bodies such as ESRB or PEGI. You can find the age rating for each game on the product page.
Is this e-commerce store suitable for purchasing games for children?
Absolutely! Outright Games specializes in family-friendly content, making our store perfect for parents and guardians looking for safe and appropriate games for children of all ages.
What payment methods does the store support?
We accept various payment methods, including credit/debit cards and popular digital payment services. You can select your preferred method during the checkout process.
Is it safe to make purchases via this store?
Yes, we prioritize your security. The store is provided by our partner Xsolla. Xsolla is PCI DSS Level 1 which refers to the highest level of compliance with the Payment Card Industry Data Security Standard. So, all payments made via this store are completely secure.
How long does it take to receive my purchase?
When your payment is successful, the game key will be sent to your email. It usually takes less than 5 minutes. If you purchased a pre-order, the key will be emailed to you when the game is released.
Where can I find my purchase receipt?
Your purchase receipt will be sent to the email address you provided during checkout. Please check your inbox and spam/junk folder if you do not see it.
Where can I find my game key?
Your game key will be included in the confirmation email sent to you after purchase. Be sure to check your email for the key and instructions on how to redeem it.
I didn't receive my game key. What should I do?
If you haven't received your game key after a few minutes, please check your spam/junk folder. If it's still missing, contact us at support@outrightgames.com, and we'll assist you. Our customer service hours are 9 AM to 4 PM BST (4 AM to 11 AM ET, 3 AM to 10 AM CT, 2 AM to 9 AM MT, 1 AM to 8 AM PT) Monday through Friday.
How do I redeem my game key on different platforms?
Each platform has a slightly different way to redeem game keys. You can find detailed instructions for Xbox, Nintendo and Steam on our website.
How do I request a refund?
If you are not satisfied with your purchase, please contact our support team at support@outrightgames.com within 14 days of purchase. Refunds are subject to our refund policy.
I have a problem with my game (e.g., it won't start, there are bugs, etc.). What should I do?
Please reach out to our support team at support@outrightgames.com. Provide as many details as possible about the issue, and our team will help troubleshoot.
